+PlusPoints Loyalty Program FAQ's

• How do I apply my points? 

  While logged into your Registered account, you can apply points using the points slider on the shopping cart page during checkout.

• When do I receive my points for an order?

  Points are earned only after your order has shipped.

• Can I transfer my points to someone else? 

  No, points are non-transferable. 

• Can I use points to start a Subscription? 

  Yes! You can apply points to your first order when starting a subscription. A credit card is still required for future subscription orders.

• Can I use points on my next subscription order? 

  Unfortunately, points can not be applied to upcoming subscription orders. They can only be used on non-subscription orders or starting a subscription.

• Do my points expire? When? 

  Loyalty Points expire after 6 months of no purchases, but this date resets after each purchase.

• Can I combine them with other coupons? 

  You can, but please note this may affect the discount percentage being offered. Loyalty points are redeemed off the sub-total.

• How do I know how many points I got for a certain order?

  Go to the Your Account page found under the Account logo on the top right on the site and scroll down to the REWARDS HISTORY button.

• How does ‘refer a friend’ work? 

  Referring a friend gives them $20 in loyalty points to use, but they must spend $40.00 (subtotal) for you to get your $20 in points.

• Birthday points? When should I expect my points? 

  You will receive a $10 reward for your birthday. Upon entering your birthday, if it is within 30 days, there will be a 30 day delay in receiving your birthday points.

• Can I redeem my points on a past order and get a refund? 

  No, loyalty points must be redeemed at the time of order and may not be redeemed for a refund.

• Can I leave as many reviews as I want for points? 

  You can leave up to 5 reviews to earn points, there is a limit of one per day.

• How do the tiers work?

  Silver - $101-$300 Spent within 12 mo = 1 x points multiplier

  Gold - $301-$1000 Spent within 12 mo = 1.5 x points multiplier

  Platinum - Spend Over $1,001 withing 12 mo = 2 x points multiplier

  Dollar amount spent must be maintained within a 12 month period or the tier can be downgraded.